Privacy Policy

1Introduction

This Privacy Policy ("Policy") is issued by fgc88 ("fgc88," "we," "us," or "our") and applies to all personal data collected through the fgc88 online gaming platform accessible at fgc88.app, including through any associated mobile applications, customer support channels, and promotional communications.

fgc88 is committed to protecting the privacy and personal data of all players, particularly Filipino players who are subject to the protections afforded by Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR") as administered by the National Privacy Commission ("NPC").

By registering an account with fgc88 or by continuing to use the fgc88 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

2Personal Data We Collect

fgc88 collects the following categories of personal data from players and prospective players:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number).
• Contact Data: Mobile phone number, email address, and residential address (including barangay, city/municipality, province, and postal code).
• Account Data: fgc88 username, account ID, account creation date, login history, and account preferences.
• Financial Data: Payment method details (GCash number, PayMaya number, bank account name and number for BPI, BDO, or Metrobank), transaction history, deposit amounts, withdrawal amounts, and account balance history.
• Gaming Data: Game history, wagering activity, session duration, game preferences, and bonus usage history.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps.
• Communications Data: Records of your communications with fgc88 customer support, including live chat transcripts and email correspondence.
• Verification Data: Copies of identity documents, selfies or photographs submitted for KYC verification, and proof of payment method ownership.

fgc88 does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is processed with the heightened protections required under the DPA.

3How We Collect Your Data

fgc88 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the fgc88 platform, including through cookies, web beacons, and server logs. See Section 8 for more detail on cookies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and risk data from payment processors; and publicly available information used to verify your identity or comply with anti-money laundering obligations.

4How We Use Your Personal Data

fgc88 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your fgc88 player account, including processing your login credentials and account preferences.
• Identity Verification (KYC): To verify your identity and age (21+) as required by Philippine gaming regulations and anti-money laundering laws.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods.
• Gaming Services: To provide access to fgc88 games, track your gaming activity, calculate winnings, and apply bonuses and promotions to your account.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other illegal or prohibited activities.
• Regulatory Compliance: To comply with obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), the DPA, and any other applicable laws.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming patterns and apply responsible gaming tools, including deposit limits, session reminders, and self-exclusion, where requested or required.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the fgc88 platform, user interface, and game offerings.

5Legal Basis for Processing

Under the Philippine Data Privacy Act, fgc88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to perform our contract with you (the Terms & Conditions), including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with Philippine law, including KYC/AML obligations, gaming regulatory requirements, and tax reporting.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

fgc88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services used to verify your identity and age in compliance with Philippine regulations.
• Fraud Prevention Services: Risk and fraud detection providers who help fgc88 identify and prevent fraudulent activity on the platform.
• Regulatory Authorities: Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where disclosure is required by law or court order.
• IT & Hosting Providers: Cloud hosting and infrastructure providers who store and process data on fgc88's behalf under strict data processing agreements.
• Customer Support Platforms: Third-party live chat and ticketing systems used to manage customer support interactions.

All third parties with whom fgc88 shares personal data are required to handle that data in accordance with the DPA and are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to fgc88.

7Data Retention

fgc88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data & Gaming Records: Retained for a minimum of five (5) years from the date of account closure, as required by Philippine gaming regulations and AMLA record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and tax record-keeping requirements.
• KYC Verification Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for as long as you remain a registered fgc88 player, or until you withdraw consent, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fgc88's data disposal procedures.

8Cookies & Tracking Technologies

fgc88 uses cookies and similar tracking technologies on the fgc88 platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.

fgc88 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the fgc88 platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to improve your experience on fgc88.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the fgc88 platform, helping us identify areas for improvement. These are only set with your consent.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your activity on fgc88. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the fgc88 platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

9Data Security

fgc88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the fgc88 platform is encrypted using Transport Layer Security (TLS). Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to fgc88 personnel and authorised third parties who have a legitimate need to access it. All access is logged and audited.
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways. fgc88 does not store full payment card numbers on its servers.
• Regular Security Assessments: fgc88 conducts regular security assessments and penetration testing to identify and address vulnerabilities in our systems.
• Incident Response: fgc88 maintains a data breach response plan. In the event of a breach affecting your personal data, we will notify you and the NPC within 72 hours of becoming aware of the breach, as required by the DPA.

While fgc88 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fgc88 login credentials and for ensuring that your device is adequately secured.

10Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fgc88:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data fgc88 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data fgc88 holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fgc88's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on fgc88's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe fgc88 has processed your personal data in violation of the DPA.

11Children's Privacy

The fgc88 platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. fgc88 does not knowingly collect personal data from individuals under the age of 21.

If fgc88 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the matter to the appropriate Philippine regulatory authorities where required.

If you are a parent or guardian and believe that your child has registered an account with fgc88, please contact us immediately at [email protected] so that we can take appropriate action.

12Third-Party Links

The fgc88 platform may contain links to third-party websites or services, such as payment provider portals. fgc88 is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit through links on the fgc88 platform.

This Privacy Policy applies solely to personal data collected by fgc88 through the fgc88 platform and does not cover data collected by third parties through their own platforms or services.

13Updates to This Privacy Policy

fgc88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, fgc88 will notify registered players via the contact details on file and will update the "Last Updated" date at the top of this page.

Your continued use of the fgc88 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how fgc88 protects your personal data.

14Contact & Data Protection Officer

fgc88 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact us through the following channels:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels.